Returns & Exchanges
At ENGEL, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return.
Pack Your Items
Securely place the items in their original packaging, ensuring all original designer tags and hygiene seals are intact.
Label and Ship
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing